FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on 17 Oct 2024Updated on 8 Sept 2025187
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 17 Nov 20255,178
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 12 Nov 202513,325
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 17 Nov 202519,487
Do I need to pay fees for deposit and withdrawal?
Published on 1 Jun 2023Updated on 12 Nov 20255,431
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on 26 Sept 2023Updated on 17 Nov 20251,668
What's Satoshi test and how do I complete it?
Published on 28 May 2024Updated on 15 Oct 202549
Crypto available for withdrawal FAQ
Published on 25 Jan 2024Updated on 13 Nov 20253,638
What should I do if I deposit to the wrong address?
Published on 15 Oct 2024Updated on 3 Sept 2025195
What should I do if I forget to fill in tag/memo?
Published on 15 Oct 2024Updated on 3 Sept 2025101
How do I enable allowlist? (web)
Published on 14 Aug 2023Updated on 12 Nov 2025392
How do I check the status of my returned withdrawal?
Published on 30 Oct 2023Updated on 17 Nov 2025266
How do I check the number of block confirmations? (app)
Published on 22 Aug 2023Updated on 21 Nov 2025491
How do I enable allowlist? (app)
Published on 14 Aug 2023Updated on 21 Nov 20251,803
How do I check the number of block confirmations? (web)
Published on 22 Aug 2023Updated on 17 Nov 2025124

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