FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on 17 Oct 2024Updated on 8 Sept 2025187
How do I make a withdrawal? (app)
Published on 22 Aug 2023Updated on 17 Nov 20255,172
Why hasn't my deposit been credited?
Published on 1 Sept 2023Updated on 12 Nov 202513,320
Why hasn't my withdrawal arrived in the account?
Published on 22 Aug 2023Updated on 17 Nov 202519,461
Do I need to pay fees for deposit and withdrawal?
Published on 1 June 2023Updated on 12 Nov 20255,429
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on 26 Sept 2023Updated on 17 Nov 20251,665
Crypto available for withdrawal FAQ
Published on 25 Jan 2024Updated on 13 Nov 20253,636
What should I do if I deposit to the wrong address?
Published on 15 Oct 2024Updated on 3 Sept 2025194
What should I do if I forget to fill in tag/memo?
Published on 15 Oct 2024Updated on 3 Sept 2025100
How do I enable allowlist? (web)
Published on 14 Aug 2023Updated on 12 Nov 2025392
How do I check the status of my returned withdrawal?
Published on 30 Oct 2023Updated on 17 Nov 2025265
How do I check the number of block confirmations? (app)
Published on 22 Aug 2023Updated on 17 Nov 2025489
How do I enable allowlist? (app)
Published on 14 Aug 2023Updated on 12 Nov 20251,802
How do I check the number of block confirmations? (web)
Published on 22 Aug 2023Updated on 17 Nov 2025124
What could be the reasons your transaction isn't visible?
Published on 17 Oct 2024Updated on 3 Sept 20251,221

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