FAQ
Account management and security
- How do I authorize a new device when I log in?Published on Aug 31, 2023Updated on Sep 30, 202512,910
- How do I use a physical security key to protect my account?Published on Jan 10, 2025Updated on Sep 8, 202511,643
- How do I transfer/deposit crypto with my sub-accounts?Published on Aug 22, 2023Updated on Sep 8, 20254,315
- How do I download my account statements?Published on Nov 6, 2024Updated on Sep 8, 202541
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025380
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Oct 2, 2025358
- How do I change my login password?Published on Aug 22, 2023Updated on Sep 8, 202518,438
- How do I freeze my account? (app)Published on Aug 22, 2023Updated on Sep 8, 2025332
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Sep 8, 202528,696
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Oct 3, 20255,515
- Passkey FAQPublished on Mar 19, 2025Updated on Sep 18, 202580
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025294
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202522,163
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on Sep 8, 20251,482
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20256
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