FAQ
Account management and security
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20256
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Jul 30, 2025434
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202539
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 4, 2025833
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Apr 1, 20255
- How do I change my phone number?Published on Sep 7, 2023Updated on Jun 11, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Jun 11, 20251
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025425
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Jul 30, 2025542
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Apr 21, 20257