FAQ

Deposit and withdrawal

What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Sep 8, 2025187
How do I make a withdrawal? (app)
Published on Aug 22, 2023Updated on Nov 17, 20255,174
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Nov 12, 202513,322
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Nov 17, 202519,465
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20255,429
What should I do if I accidentally deposit crypto that OKX doesn't support?
Published on Sep 26, 2023Updated on Nov 17, 20251,666
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Nov 13, 20253,636
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Sep 3, 2025195
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Sep 3, 2025100
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Nov 12, 2025392
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Nov 17, 2025265
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Nov 17, 2025489
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Nov 12, 20251,802
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Nov 17, 2025124
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20251,223

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